Shop Policies

I will ship your order within 2-4 business days (not including weekends and holidays) from when you place your order. 

This varies by the selection you choose at checkout 

Only one coupon code per order.
Gift cards can be purchased at a discount with coupon codes, therefore they cannot be used in combination with any other offer.

Orders may be cancelled within 24 hours, as long as it has not been shipped.  We cannot combine orders for shipping or make changes to an existing order.

Address Changes

Address changes are handled on a case by case basis and cannot be guaranteed. Please verify your shipping address before placing your order.

Non-custom items may be returned within 1-3 days of delivery.  Items must be in original packaging, unused and unwashed.  Buyer will be responsible for all associated return shipping costs.  If your item qualified for reduced rate shipping, the original shipping cost will be taken out of the refund.  Refunds are issued in the form of store credit unless otherwise specified.

Damaged and missing items must be reported within 48 hours of package delivery.  Please provide your order number and photos including; interior AND exterior packaging, shipping label, invoice and package contents to 

We accept all forms of payment at checkout, including Paypal.  Email us at customerservice@thecaringhome.com if you don't see your preferred payment method listed.